Frequently Asked Questions
Is it only for the gym, or can I use it elsewhere?
Our HydraLock isn’t just for workouts — it’s perfect for outdoor training, sports sidelines or even daily errands. Lightweight and portable, it keeps your essentials secure wherever you go.
Will the magnets of the HydraLock Carry Bag really hold during an intense workout?
Yes — our HydraLock's magnets are engineered to lock firmly onto racks, machines or lockers. They’ve been tested to hold bottles up to 2L plus essentials without slipping, so you can train hard without worry!
Where are you located?
Our head office is located in Sydney, NSW.
How much does shipping cost?
Shipping is free on all orders to Australia.
Will the HydraLock magnets damage my phone or cards?
Nope! Our HydraLock's magnets are carefully placed and shielded, so they won’t interfere with your phone, bank cards or other electronics while keeping everything secure.
How long does shipping take?
We offer free shipping on all orders. Most items arrive within 3 to 10 working days, but can take up to 10 business days depending on your location.
Do you ship internationally?
We currently only ship to Australia at the moment. You can contact our team for any further questions or potential custom international deliveries.
What is your refund policy?
We offer a 14 day money back guarantee. If you’re not completely satisfied, just reach out and we’ll make it right. For more information, visit our ‘Refund Policy’ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, you’ll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the ‘Track Your Order’ page at the top of the website or in the website menu if you’re on a mobile device.
How can I contact your customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly at rebootrituals@gmail.com.
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.